General Terms and Conditions – Tea & Tales

Article 1 – Identity of the entrepreneur

Tea & Tales
Business address: Van Oldenbarneveltstraat 142A, 3012 GX Rotterdam, Netherlands
Email address: webshop@teatales.nl
Website: www.teatales.nl
Phone number: 06 29 85 03 21
Chamber of Commerce number: 96581344
VAT number: NL005219574B37

Article 2 – Applicability

These general terms and conditions apply to every offer from Tea & Tales and to every distance contract concluded between Tea & Tales and a consumer.

By placing an order via our webshop, you agree to these general terms and conditions.

If one or more provisions in these terms and conditions are wholly or partially null and void or are annulled at any time, the remaining provisions will remain fully applicable.

Article 3 – The offer

We take great care in compiling our webshop and describing our products as completely and accurately as possible. Obvious mistakes, errors, or clerical errors in the offer do not bind Tea & Tales.

Images, colors, mood photos, and product descriptions are intended to give the best possible impression of the product. Minor deviations in color, packaging, or presentation may occur.

The offer contains a complete and accurate description of the products offered, insofar as this is reasonably possible.

Article 4 – The agreement

The agreement is concluded at the moment you place an order and Tea & Tales confirms this order by email.

Tea & Tales reserves the right to refuse an order or to attach additional conditions to an order, for example in the event of incorrect data, a suspicion of misuse, or payment problems.

Article 5 – Prices

All prices on the website are stated in euros and include VAT, unless otherwise indicated. Any shipping costs will be clearly stated before you complete the order. Webshops must clearly inform consumers of the total price and additional costs before purchase.

Tea & Tales reserves the right to adjust prices at any time. The price that applies at the time of ordering is the price that applies to the agreement.

Obvious price errors or obvious mistakes do not bind Tea & Tales.

Article 6 – Payment

Payment takes place via the payment methods offered in the webshop.

Tea & Tales may only process an order after payment has been successfully received, unless expressly agreed otherwise.

Article 7 – Delivery and execution

Tea & Tales will process and ship orders with the greatest possible care.

Orders are delivered to the address you provide. The stated delivery times are indicative. Exceeding a stated delivery time does not automatically entitle you to compensation or dissolution, unless the exceeding is such that you cannot reasonably be expected to maintain the agreement.

The risk of damage or loss of products remains with Tea & Tales until the moment of delivery to you or a third party designated by you, unless expressly agreed otherwise.

Article 8 – Right of withdrawal

When purchasing products via the webshop, as a consumer you have the right to dissolve the agreement without giving reasons within 14 days of receiving the product. This is the statutory right of withdrawal for online sales in the EU/Netherlands.

During this cooling-off period, you must handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product.

If you wish to exercise the right of withdrawal, you can contact us within the cooling-off period via webshop@teatales.nl.

After dissolution, you must return the product to us as soon as possible, but no later than 14 days after your notification of withdrawal.

We will refund the full purchase amount, including the standard shipping costs for the outbound shipment, within 14 days after your withdrawal notification. We may wait to refund until we have received the product or until you have demonstrated that you have returned the product, whichever comes first.

The direct costs of returning the product are for your account, unless otherwise stated.

Article 9 – Exceptions to the right of withdrawal

The right of withdrawal does not apply to sealed tea, matcha, and other food products that are not suitable for return due to health protection and hygiene reasons, when the seal has been broken after delivery. In that case, the product cannot be returned or refunded. This aligns with the EU exception for sealed goods that are not suitable for return after opening for reasons of health protection or hygiene.

Books and unopened, sealed products can be returned within the statutory cooling-off period, provided they are unused and, insofar as reasonably possible, returned in their original condition.

Article 10 – Conformity and complaints

Tea & Tales guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability.

If a product does not meet what you could reasonably expect, please contact us as soon as possible via webshop@teatales.nl.

Complaints about the execution of the agreement must be submitted fully and clearly described within a reasonable period after you have discovered the defect.

We aim to respond to complaints within 14 days of receipt.

Article 11 – Use of the website

All intellectual property rights relating to the website, texts, images, logos, product descriptions, and other content belong to Tea & Tales or its licensors.

It is not permitted to copy, distribute, publish, or otherwise use material from the website without prior written permission, except for personal and non-commercial use.

Article 12 – Liability

Tea & Tales is not liable for indirect damage, consequential damage, lost profits, or other damage arising from the use of the website or the purchased products, except insofar as this may not be excluded by mandatory law.

Nothing in these terms and conditions limits the legal rights of consumers or excludes liability insofar as this is not permitted under Dutch or European law.

Article 13 – Privacy

Our privacy policy applies to the processing of personal data. This privacy policy is available via our website.

Article 14 – Force majeure

Tea & Tales is not obliged to fulfill any obligation if it is prevented from doing so by force majeure. Force majeure means any circumstance beyond our control that reasonably prevents us from fulfilling our obligations.

Article 15 – Applicable law and disputes

All agreements between Tea & Tales and the consumer are exclusively governed by Dutch law.

Disputes will be submitted to the competent court in the Netherlands.

Questions about these general terms and conditions can be addressed to:

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
Netherlands
webshop@teatales.nl
06 29 85 03 21
www.teatales.nl