Shipping and Returns Policy

This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.

Shipping policy, Tea & Tales

At Tea & Tales we do our best to handle your order with care and attention. Because we work with books, tea, ceremonial matcha, honey and special gifts, we think it matters that everything is packed beautifully and safely before it sets off.

Processing of orders

Orders are usually processed within 1 to 3 working days. During busy periods, holidays or launches this can take a little longer. As soon as your order has been sent, you will receive a confirmation by e-mail.

Delivery time

The expected delivery time within the Netherlands is usually 1 to 3 working days after your parcel has been sent. For orders to Belgium or other countries within Europe the delivery time can vary, depending on the carrier and the destination.

Shipping costs

Shipping costs are calculated automatically at checkout. Any promotions, free shipping from a certain order amount or special conditions are stated on our website.

Packaging

We pack our products with a lot of care, so that your order arrives safely and neatly. Tea, matcha and other delicate products are carefully protected during transport. For gift-worthy items we pay extra attention to the presentation.

Track & trace

When your order is sent with track & trace, you will receive an e-mail after despatch with the details to follow your parcel.

Delays

Although we do our best to send every order on time, we cannot be held responsible for delays that arise with the carrier. If you have still not received your order after a reasonable period, please do get in touch with us.

Incorrect address

Always check carefully that your delivery address has been entered correctly. Tea & Tales is not responsible for delays or loss as a result of an incorrectly given address.

Damaged or lost parcel

Has your order arrived damaged, or does your parcel seem to be lost? Then get in touch with us as soon as possible through our contact details on the website, so that we can look for a suitable solution together.

Contact

If you have questions about your shipment or your order, please get in touch with us via Whatsapp Business. We are happy to help.

Returns policy, Tea & Tales

At Tea & Tales we do our best to put every order together with care and to pack it beautifully. If you are not happy with your purchase after all, you can read the return conditions below.

1. Cooling-off period

As a consumer you have the right, with an online purchase, to withdraw from your order within 14 days of receipt without giving a reason.

Within this period you can let us know that you want to return the purchase. After this notification you then have another 14 days to send the product back to us.

2. Conditions for a return

A return is only possible when the product:

• is unused, as far as reasonably possible;
• is in its original condition;
• and, where applicable, is sent back in its original packaging.

We ask you to handle products carefully during the cooling-off period and to handle them only as far as is needed to establish their nature, characteristics and working.

3. Exceptions to returns

For reasons of health protection and hygiene, certain products cannot be returned once the seal has been broken.

At Tea & Tales this applies in any case to:

• tea products;
• ceremonial matcha;
• and other sealed food products.

As soon as the seal of these products has been broken after delivery, the right of withdrawal lapses and these products cannot be returned or refunded.

4. Products that can be returned

Books, gift items and other unsealed products can in principle be returned within the statutory cooling-off period, provided they are unused and are sent back in reasonable, original condition.

5. Registering a return

Would you like to register a return? This is only possible through the return form below on our website or through the WhatsApp Business button. Please do make sure you give the right details (order number, address, first and last name). That way we can handle your request as carefully and as quickly as possible.

6. Cost of the return shipment

The direct cost of sending an order back is at your own expense, unless agreed otherwise.

You can also hand in a return in our shop. If you choose to bring your return to the shop, no shipping costs for the return are charged.

7. Refund

After we receive the return, or as soon as you have shown that the parcel has been sent back, we will refund the amount due as quickly as possible and at the latest within 14 days of your notice of withdrawal.

With a full return of the order you also get the standard shipping costs of the original delivery back, as far as this applies by law.

8. Damaged or wrongly delivered product

Have you received a damaged product, or has something been delivered wrongly? Then get in touch with us as soon as possible through the return form on our website or via WhatsApp, so that we can look for a suitable solution together.

9. Contact details

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands
E-mail: webshop@teatales.nl
Telephone: 06 29 85 03 21
Website: www.teatales.nl
Returns: only through the return form on the website or via WhatsApp Business