Shipping Policy – Tea & Tales

At Tea & Tales, we do our best to process your order with care and attention. As we work with books, tea, ceremonial matcha, honey, and unique gifts, it's important to us that everything is beautifully and securely packaged before it ships.

Order Processing

Orders are generally processed within 1 to 3 business days. During busy periods, holidays, or launches, this may take a little longer. Once your order has been shipped, you will receive a confirmation email.

Delivery Time

Expected delivery time within the Netherlands is usually 1 to 3 business days after your package has been shipped. For orders to Belgium or other countries within Europe, delivery time may vary depending on the carrier and destination.

Shipping Costs

Shipping costs are automatically calculated during checkout. Any promotions, free shipping above a certain order amount, or special conditions will be mentioned on our website.

Packaging

We package our products with great care, so that your order arrives safely and neatly. Tea, matcha, and other delicate products are carefully protected during transit. For gift-worthy items, we pay extra attention to presentation.

Track & Trace

When your order is shipped with track & trace, you will receive an email after dispatch with the details to track your package.

Delays

While we do our best to ship every order on time, we cannot be held responsible for delays caused by the carrier. If you have not received your order after a reasonable period, please feel free to contact us.

Incorrect Address

Always double-check that your delivery address is entered correctly. Tea & Tales is not responsible for delays or loss due to an incorrectly provided address.

Damaged or Lost Package

Has your order arrived damaged or does your package seem lost? Please contact us as soon as possible via our contact details on the website, so we can work together to find a suitable solution.

Contact

If you have any questions about your shipment or order, please feel free to contact us via Whatsapp Business. We are happy to assist you.

Return Policy – Tea & Tales

At Tea & Tales, we do our best to assemble every order with care and package it beautifully. Should you nevertheless be dissatisfied with your purchase, you can read the return conditions below.

1. Right of Withdrawal

As a consumer, when making an online purchase, you have the right to revoke your order within 14 days of receipt without providing a reason.

Within this period, you can inform us that you wish to return the purchase. After this notification, you then have another 14 days to return the product to us.

2. Conditions for Return

Returns are only possible if the product:

• is unused, as far as reasonably possible;
• is in its original condition;
• and, if applicable, is returned in its original packaging.

We ask you to handle products carefully during the cooling-off period and only to handle them to the extent necessary to establish their nature, characteristics, and functioning.

3. Exceptions to Returns

For reasons of health protection and hygiene, certain products cannot be returned once the seal has been broken.

This applies at Tea & Tales in any case to:

• tea products;
• ceremonial matcha;
• and other sealed food products.

Once the seal of these products has been broken after delivery, the right of withdrawal expires and these products cannot be returned or refunded.

4. Products that can be returned

Books, gift items, and other unsealed products can generally be returned within the legal cooling-off period, provided they are unused and returned in reasonable, original condition.

5. Registering a Return

Do you want to register a return? This can only be done via the return form below on our website or via the WhatsApp Business button. Please ensure that you provide the correct information (Order number, Address, First & Last Name). This way, we can process your request as carefully and quickly as possible.

6. Costs of Return Shipment

The direct costs for returning an order are for your own account, unless otherwise agreed.

You can also return an item to our store. If you choose to drop off your return in the store, no shipping costs for the return will be charged.

7. Refund

After receiving the return shipment, or as soon as you have demonstrated that the package has been returned, we will refund the amount due as quickly as possible and no later than 14 days after your revocation notification.

In the event of a full return of the order, you will also receive the standard shipping costs for the outbound shipment back, to the extent legally applicable.

8. Damaged or Incorrectly Delivered Product

Have you received a damaged product or was something delivered incorrectly? Please contact us as soon as possible via the return form on our website or via WhatsApp, so we can work together to find a suitable solution.

9. Contact Details

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
Netherlands
Email: webshop@teatales.nl
Phone: 06 29 85 03 21
Website: www.teatales.nl
Returns: exclusively via the return form on the website or via WhatsApp Business