Privacy & Cookie Policy

This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.

Privacy & Cookies policy, Tea & Tales

Last updated: 17 June 2026

Tea & Tales runs this webshop and website, including all the information, content, features, tools, products and services that go with it. In this privacy policy we explain which personal data we collect, why we do so and how we handle it when you visit our website, place an order or get in touch with us in another way.

By using our website and services you agree that we process your personal data as described in this privacy policy.

1. Who we are

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands

E-mail: webshop@teatales.nl
Website: www.teatales.nl
Telephone: 06 29 85 03 21

Tea & Tales is the data controller for the processing of your personal data.

2. Which personal data we collect

Depending on how you use our website and services, we may collect the following personal data:

first and last name
billing and delivery address
e-mail address
telephone number
payment details
order and transaction details
account details, if you create an account
communication you have with us, for example by e-mail, contact form or WhatsApp
technical data such as IP address, browser information, device data and website usage data

3. How we collect personal data

We may collect personal data in the following ways:

directly from you, for example when you place an order, get in touch with us, create an account or fill in a form;
automatically through our website, for example with the help of cookies or similar technologies;
through service providers who help us run our webshop, such as payment providers, shipping services or Shopify.

4. What we use your personal data for

We use your personal data only for purposes connected to our services and webshop, such as:

processing and delivering your order;
handling payments;
sending order confirmations and shipping information;
handling returns, questions and complaints;
improving our website and our service;
securing our webshop and preventing fraud;
meeting legal obligations;
sending news or offers, but only if you have given permission for this or have signed up for it.

We do not sell, rent or share your personal data with third parties for advertising purposes.

5. Who we share personal data with

We only share personal data when this is necessary to carry out our services or when we are legally obliged to do so.

We may share personal data with:

Shopify, because our webshop is offered through Shopify;
payment providers for processing payments;
shipping and fulfilment partners for sending orders;
IT and technical service providers who help support our webshop;
legal authorities, if we are obliged to do so.

These parties may only use your personal data as far as is needed to provide their services to us or to meet a legal obligation.

6. Shopify

Our webshop is hosted by Shopify. Because of this, Shopify may process personal data needed to run the webshop, process orders, secure the website and improve the service.

You can find more information about how Shopify handles personal data in Shopify's privacy policy.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to let the website work properly, to improve the user experience and to gain insight into how the webshop is used.

You can refuse or delete cookies through your browser settings. Do bear in mind that some parts of the website may then not work properly.

8. Marketing

If you have given permission for this or have signed up for it, we may send you e-mails with news, inspiration, new products or offers from Tea & Tales.

You can unsubscribe from these messages at any time through the unsubscribe link in the e-mail or by getting in touch with us.

9. Retention period

We do not keep your personal data for longer than is needed for the purpose for which it was collected, unless we are legally obliged to keep data for longer.

For example:

we keep order and invoice data for as long as is legally required for our administration;
we keep customer communication for as long as is needed to help you properly;
we keep marketing data until you unsubscribe or ask for deletion.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or unwanted disclosure.

Even so, no system is completely safe. That is why we cannot guarantee absolute security.

11. Children's data

Our webshop and services are not meant for children. We do not knowingly collect personal data from children without the permission of a parent or legal guardian.

12. External links

Our website may contain links to third party websites, such as social media or other external pages. We are not responsible for the content or the privacy policy of these external websites.

We advise you always to read the privacy policy of those websites yourself.

13. Your rights

If you live in the European Union or the European Economic Area, in many cases you have the right to:

ask to see the personal data we hold about you;
have incorrect personal data corrected;
have personal data deleted;
object to certain forms of processing;
have processing restricted;
request your data or have it transferred, as far as this applies by law;
withdraw permission you gave earlier.

If you would like to use one of these rights, please get in touch with us at webshop@teatales.nl.

14. Complaints

If you have a complaint about the way we handle your personal data, please do get in touch with us. We will try to reach a suitable solution together.

You also have the right to lodge a complaint with the competent data protection authority.

15. International transfers

Because we use Shopify and other service providers, it can happen that personal data is processed outside the Netherlands or outside the European Economic Area. In such cases we make sure this is done in a way that meets the applicable privacy legislation.

16. Changes to this privacy policy

We may adjust this privacy policy from time to time, for example if the way we work changes or if laws and regulations call for it. The most recent version is always posted on our website.

17. Contact

Do you have questions about this privacy policy or about the way we handle personal data? Then get in touch with us at:

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands

E-mail: webshop@teatales.nl
Website: www.teatales.nl
Telephone: 06 29 85 03 21