Privacy & Cookie Policy – Tea & Tales

Last updated: June 17, 2026

Tea & Tales operates this webshop and website, including all related information, content, features, tools, products, and services. In this privacy policy, we explain what personal data we collect, why we do so, and how we handle it when you visit our website, place an order, or otherwise contact us.

By using our website and services, you agree to our processing of your personal data as described in this privacy policy.

1. Who we are

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
Netherlands

Email: webshop@teatales.nl
Website: www.teatales.nl
Phone: 06 29 85 03 21

Tea & Tales is the data controller for the processing of your personal data.

2. What personal data we collect

Depending on how you use our website and services, we may collect the following personal data:

• first and last name
• billing and shipping address
• email address
• phone number
• payment details
• order and transaction data
• account details, if you create an account
• communication you have with us, for example via email, contact form, or WhatsApp
• technical data such as IP address, browser information, device data, and website usage data

3. How we collect personal data

We may collect personal data in the following ways:

• directly from you, for example, when you place an order, contact us, create an account, or fill out a form;
• automatically via our website, for example, using cookies or similar technologies;
• via service providers who assist us in operating our webshop, such as payment providers, shipping services, or Shopify.

4. For what purposes we use your personal data

We use your personal data exclusively for purposes related to our services and webshop, such as:

• processing and delivering your order;
• handling payments;
• sending order confirmations and shipping information;
• handling returns, questions, and complaints;
• improving our website and services;
• securing our webshop and preventing fraud;
• complying with legal obligations;
• sending news or offers, but only if you have given permission or subscribed for this.

We do not sell, rent, or share your personal data with third parties for advertising purposes.

5. With whom we share personal data

We only share personal data when necessary for the performance of our services or when legally obliged to do so.

We may share personal data with:

• Shopify, as our webshop is offered via Shopify;
• payment providers for processing payments;
• shipping and fulfillment partners for sending orders;
• IT and technical service providers who help support our webshop;
• legal authorities, if we are obliged to do so.

These parties may only use your personal data to the extent necessary to provide their services to us or to comply with a legal obligation.

6. Shopify

Our webshop is hosted by Shopify. As a result, Shopify may process personal data necessary for the functioning of the webshop, processing orders, securing the website, and improving the service.

More information on how Shopify handles personal data can be found in Shopify's privacy policy.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure the website functions properly, to improve the user experience, and to gain insight into the use of the webshop.

You can refuse or delete cookies via your browser settings. Please note that some parts of the website may then not function correctly.

8. Marketing

If you have given permission or subscribed, we may send you emails with news, inspiration, new products, or offers from Tea & Tales.

You can unsubscribe from these messages at any time via the unsubscribe link in the email or by contacting us.

9. Retention period

We do not store your personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to retain data for a longer period.

For example:

• we store order and invoice data for as long as legally required for our administration;
• we store customer communication for as long as necessary to assist you properly;
• we store marketing data until you unsubscribe or request deletion.

10. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or unwanted disclosure.

However, no system is completely secure. Therefore, we cannot guarantee absolute security.

11. Children's data

Our webshop and services are not intended for children. We do not knowingly collect personal data from children without the consent of a parent or legal guardian.

12. External links

Our website may contain links to third-party websites, such as social media or other external pages. We are not responsible for the content or privacy policy of these external websites.

We recommend that you always read the privacy policy of those websites yourself.

13. Your rights

If you reside in the European Union or the European Economic Area, in many cases you have the right to:

• request access to the personal data we hold about you;
• have inaccurate personal data corrected;
• have personal data deleted;
• object to certain forms of processing;
• have processing restricted;
• request or transfer your data, to the extent legally applicable;
• withdraw previously given consent.

If you wish to exercise any of these rights, please contact us via webshop@teatales.nl.

14. Complaints

If you have a complaint about the way we handle your personal data, please feel free to contact us. We will try to find a suitable solution together.

You also have the right to file a complaint with the competent supervisory authority for data protection.

15. International transfers

Because we use Shopify and other service providers, personal data may be processed outside the Netherlands or outside the European Economic Area. In such cases, we ensure that this is done in a manner that complies with applicable privacy laws.

16. Changes to this privacy policy

We may amend this privacy policy from time to time, for example, if our working methods change or if laws and regulations require it. The most current version will always be posted on our website.

17. Contact

Do you have questions about this privacy policy or about how we handle personal data? Please contact us via:

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
Netherlands

Email: webshop@teatales.nl
Website: www.teatales.nl
Phone: 06 29 85 03 21