Terms of service
This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.
Article 1 - Identity of the trader
Tea & Tales
Business address: Van Oldenbarneveltstraat 142A, 3012 GX Rotterdam, The Netherlands
E-mail address: webshop@teatales.nl
Website: www.teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
KvK number: 96581344
VAT number: NL005219574B37
Article 2 - Applicability
These terms and conditions apply to every offer made by Tea & Tales and to every distance contract concluded between Tea & Tales and a consumer.
By placing an order through our online shop you agree to these terms and conditions.
If one or more provisions of these terms and conditions are at any time wholly or partly void or annulled, the remaining provisions remain fully applicable.
Article 3 - The offer
We take great care in putting our online shop together and in describing our products as completely and accurately as possible. Obvious mistakes, errors or slips of the pen in the offer are not binding on Tea & Tales.
Images, colours, atmospheric photographs and product descriptions are meant to give the best possible impression of the product. Small differences in colour, packaging or presentation may occur.
The offer contains a complete and accurate description of the products offered, in so far as that is reasonably possible.
Article 4 - The contract
The contract is concluded at the moment you place an order and Tea & Tales confirms that order by e-mail.
Tea & Tales reserves the right to refuse an order or to attach additional conditions to an order, for example in the case of incorrect details, a suspicion of misuse or problems with payment.
Article 5 - Prices
All prices on the website are shown in euros and include VAT, unless stated otherwise. Any shipping costs are clearly stated before you complete your order.
Tea & Tales reserves the right to adjust prices at any time. The price that applies at the moment of ordering is the price that applies to the contract.
Obvious pricing errors or obvious mistakes are not binding on Tea & Tales.
Article 6 - Payment
Payment is made through the payment methods offered in the online shop.
Tea & Tales may only process an order once payment has been successfully received, unless expressly agreed otherwise.
Article 7 - Delivery and performance
Tea & Tales will process and send orders with the greatest possible care.
Orders are delivered to the address you have given. The delivery times stated are indicative. Exceeding a stated delivery time does not automatically give a right to compensation or to dissolution of the contract, unless the delay is such that you cannot reasonably be expected to keep the contract in place.
The risk of damage to or loss of products remains with Tea & Tales until the moment of delivery to you or to a third party appointed by you, unless expressly agreed otherwise.
Article 8 - Right of withdrawal
When buying products through the online shop you have the right, as a consumer, to dissolve the contract without giving reasons within 14 days of receiving the product.
During this cooling off period you must handle the product and the packaging with care. You may only unpack or use the product as far as is needed to establish the nature, characteristics and working of the product.
This is how you register a return
If you want to make use of the right of withdrawal, let us know within the cooling off period in one of the following ways:
- through the return form on our website;
- through the WhatsApp Business button at the bottom left of every page.
Return requests go through these two routes only. Registering by e-mail is not possible. If you want to use the statutory model form, you can find it at EU withdrawal form.
After dissolving the contract you must send the product back to us as soon as possible, and at the latest within 14 days of your notice of withdrawal.
We refund the full purchase amount, including the standard shipping costs of the original delivery, within 14 days of your notice of withdrawal. We may wait to refund until we have received the product or until you have shown that you have sent the product back, whichever comes first.
The direct cost of sending the product back is at your own expense, unless stated otherwise.
Article 9 - Exceptions to the right of withdrawal
The right of withdrawal does not apply to sealed tea, matcha and other food products which, for reasons of health protection and hygiene, are not suitable for return once the seal has been broken after delivery. In that case the product cannot be returned or refunded. This follows the EU exception for sealed goods that are not suitable for return once opened for reasons of health protection or hygiene.
Books, unopened sealed products and gift items can be returned within the statutory cooling off period, provided they are unused and, in so far as reasonably possible, are sent back in their original condition.
Article 10 - Conformity and complaints
Tea & Tales warrants that the products meet the contract, the specifications stated in the offer and the reasonable requirements of soundness and usability.
If a product does not meet what you could reasonably expect, please contact us as soon as possible at webshop@teatales.nl.
Complaints about the performance of the contract must be submitted fully and clearly described within a reasonable period after you have discovered the defect.
We aim to answer complaints within 14 days of receiving them.
Article 11 - Use of the website
All intellectual property rights relating to the website, texts, images, logos, product descriptions and other content belong to Tea & Tales or its licensors.
Copying, distributing, publishing or otherwise using material from the website without prior written permission is not allowed, except for personal and non commercial use.
Article 12 - Liability
Tea & Tales is not liable for indirect damage, consequential loss, lost profit or other damage arising from the use of the website or of the products purchased, except in so far as this may not be excluded under mandatory law.
Nothing in these terms and conditions limits the statutory rights of consumers or excludes liability in so far as that is not allowed under Dutch or European law.
Article 13 - Privacy
Our privacy policy applies to the processing of personal data. This privacy policy is available on our website.
Article 14 - Force majeure
Tea & Tales is not obliged to fulfil any obligation if it is prevented from doing so by force majeure. Force majeure means any circumstance beyond our control as a result of which fulfilment of obligations cannot reasonably be expected of us.
Article 15 - Applicable law and disputes
Dutch law applies exclusively to all contracts between Tea & Tales and the consumer.
Disputes are put before the competent court in the Netherlands, unless mandatory consumer law provides otherwise.
Article 16 - Contact
Questions about these terms and conditions can be sent to:
Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands
webshop@teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
www.teatales.nl