FAQ

Yes, alongside our online store we also have a physical shop in Rotterdam. You are very welcome to come and see our tea, books, gifts and accessories in person.

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
Netherlands

Our opening hours are:

Monday: closed
Tuesday: 10:00 - 17:30
Wednesday: 10:00 - 17:30
Thursday: 10:00 - 17:30
Friday: 10:00 - 21:00
Saturday: 10:00 - 17:30
Sunday: 12:00 - 17:00

Opening hours may differ on public holidays, during special events or in exceptional circumstances.

You can contact us through our contact page, by email, or via the WhatsApp Business button/chat on our website. We are happy to help with questions about orders, products, returns or gifts.

We do our best to reply as quickly as we can during our opening hours. During busy periods it may take a little longer.

Payments are handled securely through Shopify Payments. Depending on the payment options available at checkout, you can pay using the methods offered, such as iDEAL, credit card, Klarna and other options available through Shopify Payments.

Yes, as soon as your order has been placed successfully you will receive an order confirmation by email or WhatsApp. If nothing arrives, please also check your spam or junk folder.

Please contact us as soon as possible via WhatsApp Business or email. If your order has not yet been processed or dispatched, we are happy to see what is possible. Once an order has been packed or dispatched, we usually cannot change it any more.

If your order has not yet been processed or dispatched, please get in touch and we will see whether cancelling is still possible. If your order has already been dispatched, you can use our returns process, provided the product is eligible.

Yes, many of our products are well suited as a gift, such as tea, books, honey, syrups, bags, accessories and gift items. You can also choose gift wrapping where this is available.

Where this option is available at checkout or on the product page, you can add a personal message. If you do not see the option, just get in touch. We are happy to see what is possible.

When gift wrapping is available, you can select this option. You can also contact us if you would like something special put together.

We regularly offer combinations that work well as a gift, such as tea with honey, tea with a book, or a set with accessories. Availability may vary.

Yes, you can enter the recipient's address as the delivery address at checkout. Please check the address carefully before you place your order.

Yes, gladly. Tell us what you are looking for, such as a mild tea, a caffeine-free blend, a gift for a book lover or something for a special occasion. We are happy to think it through with you.

You can register a return using the returns form on our website or via the WhatsApp Business button/chat. Returns registered in any other way may not be processed properly.

You can register a return within 14 days of receiving your order, as long as the product meets our returns conditions.

Yes, you can return items in the shop. We would prefer you to register your return first using the returns form or via WhatsApp Business, so that we can process it properly.

Not all products can be returned. For reasons of hygiene, products such as tea and matcha cannot be returned once the seal has been broken.

Honey and syrups can only be returned if they are unopened, unused and in their original condition. We may refuse a return if the packaging has been opened or damaged.

Books can be returned if they are undamaged and show no clear signs of use. We cannot always accept books that are damaged, creased, written in or heavily used.

Gift items can usually be returned if they are unused, undamaged and complete. Packaging should be in its original condition as far as possible.

The direct cost of sending an order back is paid by the customer, unless we have agreed otherwise with you or the mistake was ours.

Once we have received and checked your return, we process the refund as quickly as we can. The processing time can depend on your payment method and payment provider, and takes around 2 to 5 working days.

Refunds are made to the original payment method you used.

Please contact us via WhatsApp Business or email and we will gladly see whether an exchange is possible. Sometimes it is easier to return the product and place a new order.

We sell a range of teas, including black tea, green tea, white tea, rooibos, honeybush, herbal infusions, fruity blends and our special storytelling blends. Some blends are soft and floral, while others are spiced, creamy, fruity or full of flavour.

Many of our teas are premium blends and, where stated, organic or made with organic ingredients. Always check the product page for the exact details of each blend.

This varies from blend to blend. On average you need about 2 to 4 grams of tea for a 200 ml cup, depending on the type. Stronger or coarser blends may need a little more.

Green tea can turn bitter if the water is too hot. That is why we usually recommend a temperature of around 70 to 80 degrees, depending on the blend.

Brew the tea a little stronger than usual, let it cool and serve it over ice. You can add fruit, honey or syrup for extra flavour if you like. For some blends you can also use cold brew.

Tea keeps for a long time when stored properly, although the aroma and flavour can fade over time. Always check the best before date on the packaging.

That depends on the type. Black tea, green tea and white tea naturally contain caffeine. Rooibos, honeybush and most herbal and fruit infusions are usually caffeine free, unless stated otherwise.

Some blends may contain ingredients such as nuts, cocoa, coconut, flavourings or other allergens. Always check the ingredients on the product page and on the packaging.

Natural flavouring means the aroma comes from natural sources. It is used to give a blend extra flavour or scent. The exact composition can differ from product to product.

Keep matcha tightly sealed in a cool, dry and dark place. Once opened, matcha tastes best if you use it quickly and protect it well from air, light and moisture.

Honey is lovely in tea, on bread, in yoghurt, with desserts, in dressings or as a natural sweetener in baking. It is best to add honey to tea that has cooled a little, so the flavour stays at its best.

Many syrups are organic or made with organic ingredients. Check the exact ingredients and product details for each individual product.

That depends on how much syrup you use per drink. With many 400 ml bottles you can make up to around 20 drinks.

Store syrup as instructed on the packaging. As a rule: keep it cool, dry and out of direct sunlight. Seal it well once opened.

Yes, syrups also work well in baking, desserts, pancakes, waffles, icings and other recipes. They add extra flavour and character to what you make.

Always check the product information. Many of our book bags and cases are made from vegan leather or faux leather.

Yes, many accessories make lovely gifts for book lovers, tea lovers or anyone who appreciates a special detail.

Get in touch as soon as you can and send us photos of the product, the packaging and the shipping label. We will then find a suitable solution together.

First check the track and trace. If there has been no update for a while, please get in touch. We can then look into what has happened and contact the carrier if needed.

We choose our collection with care and, wherever we can, we look at quality, origin, organic ingredients and sustainable choices. Where specific certifications or organic ingredients apply to a product, we state this on the product page.

For collaborations, please get in touch by email or through our contact page. Tell us briefly who you are and what you have in mind. You can reach us via WhatsApp or by email at webshop@teatales.nl

Please get in touch. Depending on the product and our stock, we can see what is possible.

We try to keep our prices consistent. Sales, promotions or temporary offers can sometimes differ between the webshop and the shop.

Our stock varies. Some products are available in limited numbers or are seasonal. If a product is sold out, you are always welcome to ask us whether it will come back.

Yes, please get in touch if you would like to order larger quantities. We can then discuss availability, delivery times and options with you.