Shipping policy
At Tea & Tales we do our best to process your order with care and attention. Because we work with books, tea, honey and special gifts, we think it is important that everything is packaged beautifully and safely before it sets off.
1. Processing of orders
Orders are usually processed within 1 to 3 working days. During busy periods, public holidays or launches this may take a little longer. As soon as your order has been dispatched, you will receive a confirmation of this by email.
2. Delivery time
The expected delivery time within the Netherlands is usually 1 to 3 working days after your parcel has been dispatched. For orders to Belgium or other countries within Europe, the delivery time may vary, depending on the carrier and the destination.
3. Shipping costs
The shipping costs are calculated automatically during checkout. Any promotions, free shipping from a certain order amount or special conditions are stated on our website.
4. Packaging
We package our products with great care, so that your order arrives safely and neatly. Tea, matcha and other delicate products are carefully protected during transport. For gift-worthy items we pay extra attention to the presentation.
5. Track & trace
When your order is sent with track & trace, you will receive an email after dispatch with the details for following your parcel.
6. Delays
Although we do our best to dispatch every order on time, we cannot be held responsible for delays that arise with the carrier. If you have not yet received your order after a reasonable period, please feel free to contact us.
7. Incorrect address
Always check carefully that your delivery address has been entered correctly. Tea & Tales is not responsible for delays or loss resulting from an incorrectly provided address.
8. Damaged or lost parcel
Has your order arrived damaged or does your parcel appear to have been lost? Please contact us as soon as possible via the WhatsApp Business button at the bottom left of every page, so that we can look for a suitable solution together.
9. Returns
Would you like to return an order? The withdrawal period, the conditions and the costs of a return shipment are set out in our refund policy. A return is registered only via the returns form on our website or via the WhatsApp Business button.
10. Contact
If you have questions about your shipment or order, please feel free to contact us via WhatsApp Business. We are happy to help you.
Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
the Netherlands
Email: webshop@teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
Chamber of Commerce number: 96581344
VAT number: NL005219574B37