Refund policy
This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.
At Tea & Tales we do our best to put every order together with care and to package it beautifully. If you are not happy with your purchase after all, you can read what our return conditions are below.
Information about shipping, delivery times, shipping costs and packaging can be found in our shipping policy.
1. Cooling off period
As a consumer you have the right, when buying online, to withdraw from your order within 14 days of receiving it without giving a reason.
Within this period you can let us know that you want to return the purchase. After giving us notice you then have another 14 days to send the product back to us.
Would you like to put your withdrawal in writing? Then you can use the EU withdrawal form at /pages/eu-herroepingsformulier.
2. Conditions for returns
A return is only possible when the product:
- is unused, in so far as that is reasonably possible;
- is in its original condition;
- and, if applicable, is sent back in its original packaging.
We ask you to handle products carefully during the cooling off period and to handle them only as far as is needed to establish their nature, characteristics and how they work.
3. Exceptions to the right of withdrawal
Sealed products
For reasons of health protection and hygiene, certain products cannot be returned once the seal has been broken.
At Tea & Tales this applies in any case to:
- tea products;
- ceremonial matcha;
- and other sealed food products.
As soon as the seal on these products has been broken after delivery, the right of withdrawal lapses and these products cannot be returned or refunded.
Books, gift items and other products
Books, gift items and other unsealed products do not fall under this exception. In principle they can be returned within the statutory cooling off period, provided they are unused and are sent back in reasonable, original condition.
4. Registering a return
Would you like to register a return? This is only possible through the return form on our website or through WhatsApp Business. We are not able to process returns registered by e-mail.
Do make sure you give us the right details. Those are your order number, your address and your first and last name. That way we can handle your request as carefully and as quickly as possible.
5. Cost of the return shipment
The direct cost of sending an order back is at your own expense, unless agreed otherwise.
You can also hand in a return at our shop. If you choose to drop off your return in the shop, no shipping costs for the return are charged.
6. Refund
After we receive the return shipment, or as soon as you have shown that the parcel has been sent back, we refund the amount due as quickly as possible and at the latest within 14 days of your notice of withdrawal.
If you return the whole order, you also get the standard shipping costs of the original delivery back, in so far as this applies by law.
7. Damaged or wrongly delivered product
Have you received a damaged product or has something been delivered wrongly? Then please let us know as soon as possible through the return form on our website or through the WhatsApp Business button, so that we can look for a suitable solution together.
8. Contact details
Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands
E-mail: webshop@teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
KvK number: 96581344
VAT number: NL005219574B37
Returns: only through the return form on the website or through WhatsApp Business (button).