Refund policy
At Tea & Tales we do our best to put every order together with care and to package it beautifully. If you are nevertheless not satisfied with your purchase, you can read the return conditions below.
Information about shipping, delivery times, shipping costs and packaging can be found in our shipping policy.
1. Withdrawal period
As a consumer you have the right, with an online purchase, to withdraw from your order within 14 days of receipt without giving a reason.
Within this period you can let us know that you wish to return the purchase. After this notification you then have a further 14 days to send the product back to us.
Would you like to record your withdrawal in writing? You can use the EU model withdrawal form at /pages/eu-herroepingsformulier.
2. Conditions for returns
A return is only possible when the product:
- is unused, in so far as reasonably possible;
- is in its original condition;
- and, where applicable, is returned in its original packaging.
We ask you to handle products carefully during the withdrawal period and to handle them only to the extent necessary to establish their nature, characteristics and functioning.
3. Exceptions to the right of withdrawal
Sealed products
For reasons of health protection and hygiene, certain products cannot be returned once the seal has been broken.
At Tea & Tales this applies in any event to:
- tea products;
- ceremonial matcha;
- and other sealed food products.
As soon as the seal of these products has been broken after delivery, the right of withdrawal lapses and these products cannot be returned or refunded.
Books, gift items and other products
Books, gift items and other unsealed products do not fall under this exception. They can in principle be returned within the statutory withdrawal period, provided they are unused and are returned in reasonable, original condition.
4. Registering a return
Would you like to register a return? This is possible only via the returns form on our website or via the WhatsApp Business button at the bottom left of every page. We are unable to process return requests sent by email.
Please make sure that you provide the correct details. These are your order number, your address and your first and last name. This allows us to process your request as carefully and quickly as possible.
5. Costs of return shipping
The direct costs of returning an order are at your own expense, unless agreed otherwise.
You can also hand in a return at our shop. If you choose to hand in your return at the shop, no return shipping costs will be charged.
6. Refund
After receipt of the return shipment, or as soon as you have demonstrated that the parcel has been sent back, we will refund the amount due as soon as possible and no later than 14 days after your notice of withdrawal.
If you return the entire order, you will also receive back the standard shipping costs of the outbound delivery, in so far as legally applicable.
7. Damaged or incorrectly delivered product
Have you received a damaged product or has something been delivered incorrectly? Please report this as soon as possible via the returns form on our website or via the WhatsApp Business button, so that we can look for a suitable solution together.
8. Contact details
Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
the Netherlands
Email: webshop@teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
Chamber of Commerce number: 96581344
VAT number: NL005219574B37
Returns: only via the returns form on the website or via the WhatsApp Business button.