Privacy policy

This is a translation of the Dutch original. In case of any difference, the Dutch version prevails.

Last updated: 28 July 2026

Tea & Tales runs this online shop and website, including all the information, content, features, tools, products and services that go with it. In this privacy policy we explain which personal data we collect, why we do so and how we handle it when you visit our website, place an order or contact us in any other way.

By using our website and services you agree that we process your personal data as described in this privacy policy.

1. Who we are

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands

E-mail: webshop@teatales.nl
Website: www.teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
KvK number: 96581344
VAT number: NL005219574B37

Tea & Tales is the controller for the processing of your personal data.

2. Which personal data we collect

Depending on how you use our website and services, we may collect the following personal data:

first and last name
billing and shipping address
e-mail address
telephone number
payment details
order and transaction details
account details, if you create an account
communication you have with us, for example by e-mail, contact form or WhatsApp
technical data such as IP address, browser information, device data and website usage data

3. How we collect personal data

We may collect personal data in the following ways:

directly from you, for example when you place an order, contact us, create an account or fill in a form;
automatically through our website, for example by means of cookies or similar technologies;
through service providers who help us run our online shop, such as payment providers, shipping services or Shopify.

4. What we use your personal data for

We use your personal data only for purposes connected to our services and our online shop, such as:

processing and delivering your order;
handling payments;
sending order confirmations and shipping information;
dealing with returns, questions and complaints;
improving our website and our services;
securing our online shop and preventing fraud;
meeting legal obligations;
sending news or offers, but only if you have given your consent or have signed up for this.

We do not sell, rent out or share your personal data with third parties for advertising purposes.

5. Who we share personal data with

We share personal data only when this is necessary to carry out our services or when we are legally obliged to do so.

We may share personal data with:

Shopify, because our online shop is provided through Shopify;
payment providers for processing payments;
shipping and fulfilment partners for sending out orders;
IT and technical service providers who help support our online shop;
legal authorities, if we are obliged to do so.

These parties may use your personal data only to the extent needed to provide their services to us or to meet a legal obligation.

6. Shopify

Our online shop is hosted by Shopify. As a result, Shopify may process personal data that is needed for the shop to function, for processing orders, for securing the website and for improving the service.

You can find more information about how Shopify handles personal data in Shopify's privacy policy.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to make the website work properly, to improve the user experience and to gain insight into how the shop is used.

You can refuse or delete cookies through your browser settings. Do bear in mind that some parts of the website may then not work properly.

8. Marketing

If you have given your consent or have signed up for this, we may send you e-mails with news, inspiration, new products or offers from Tea & Tales.

You can unsubscribe from these messages at any time through the unsubscribe link in the e-mail or by contacting us.

9. Retention period

We do not keep your personal data any longer than is needed for the purpose for which it was collected, unless we are legally obliged to keep data for longer.

For example:

we keep order and invoice data for as long as is legally required for our records;
we keep customer communication for as long as this is needed to help you properly;
we keep marketing data until you unsubscribe or ask us to delete it.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or unwanted disclosure.

Even so, no system is completely secure. That is why we cannot guarantee absolute security.

11. Children's data

Our online shop and services are not intended for children. We do not knowingly collect personal data from children without the consent of a parent or legal representative.

12. External links

Our website may contain links to third party websites, such as social media or other external pages. We are not responsible for the content or the privacy policy of these external websites.

We advise you always to read the privacy policy of those websites yourself.

13. Your rights

If you live in the European Union or the European Economic Area, in many cases you have the right to:

ask for access to the personal data we hold about you;
have incorrect personal data corrected;
have personal data deleted;
object to certain forms of processing;
have processing restricted;
request your data or have it transferred, in so far as this applies by law;
withdraw consent you have given earlier.

If you would like to make use of one of these rights, please contact us at webshop@teatales.nl.

14. Complaints

If you have a complaint about the way we handle your personal data, please do contact us. We will try to find a suitable solution together.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

15. International transfers

Because we use Shopify and other service providers, personal data may sometimes be processed outside the Netherlands or outside the European Economic Area. In such cases we make sure this is done in a way that meets the applicable privacy legislation.

16. Changes to this privacy policy

We may amend this privacy policy from time to time, for example if our way of working changes or if laws and regulations call for it. The most recent version is always posted on our website.

17. Contact

Do you have questions about this privacy policy or about the way we handle personal data? Then please contact us at:

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands

E-mail: webshop@teatales.nl
Website: www.teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
KvK number: 96581344
VAT number: NL005219574B37