Privacy policy

Last updated: 28 July 2026

Tea & Tales operates this webshop and website, including all associated information, content, functions, tools, products and services. In this privacy policy we explain which personal data we collect, why we do so and how we handle it when you visit our website, place an order or contact us in any other way.

By using our website and services, you agree that we process your personal data as described in this privacy policy.

1. Who we are

Tea & Tales
Van Oldenbarneveltstraat 142A
3012 GX Rotterdam
The Netherlands

Email: webshop@teatales.nl
Website: www.teatales.nl
Telephone and WhatsApp Business: 06 29 85 03 21
Chamber of Commerce (KvK) number: 96581344
VAT number: NL005219574B37

Tea & Tales is the data controller for the processing of your personal data.

2. Which personal data we collect

Depending on how you use our website and services, we may collect the following personal data:

first name and surname
billing and delivery address
email address
telephone number
payment details
order and transaction details
account details, if you create an account
communication you have with us, for example by email, contact form or WhatsApp
technical data such as IP address, browser information, device data and website usage data

3. How we collect personal data

We may collect personal data in the following ways:

directly from you, for example when you place an order, contact us, create an account or complete a form;
automatically via our website, for example by means of cookies or similar technologies;
via service providers that help us run our webshop, such as payment providers, shipping services or Shopify.

4. What we use your personal data for

We use your personal data solely for purposes connected with our services and webshop, such as:

processing and delivering your order;
handling payments;
sending order confirmations and shipping information;
handling returns, questions and complaints;
improving our website and services;
securing our webshop and preventing fraud;
complying with legal obligations;
sending news or offers, but only if you have given your consent for this or have signed up for it.

We do not sell, rent out or share your personal data with third parties for advertising purposes.

5. Who we share personal data with

We only share personal data where this is necessary for the performance of our services or where we are legally obliged to do so.

We may share personal data with:

Shopify, because our webshop is provided via Shopify;
payment providers for the processing of payments;
shipping and fulfilment partners for sending orders;
IT and technical service providers that help support our webshop;
legal authorities, where we are obliged to share it.

These parties may only use your personal data in so far as this is necessary to provide their services to us or to comply with a legal obligation.

6. Shopify

Our webshop is hosted by Shopify. As a result, Shopify may process personal data that is necessary for the functioning of the webshop, the processing of orders, the security of the website and the improvement of the services.

More information about how Shopify handles personal data can be found in Shopify's privacy policy.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to make the website function properly, to improve the user experience and to gain insight into the use of the webshop.

You can refuse or delete cookies through your browser settings. Please bear in mind that some parts of the website may then not work properly.

8. Marketing

If you have given your consent for this or have signed up for it, we may send you emails with news, inspiration, new products or offers from Tea & Tales.

You can unsubscribe from these messages at any time via the unsubscribe link in the email or by contacting us.

9. Retention period

We do not keep your personal data for longer than is necessary for the purpose for which it was collected, unless we are legally obliged to keep data for longer.

For example:

we keep order and invoice details for as long as is legally required for our administration;
we keep customer communication for as long as is necessary to help you properly;
we keep marketing data until you unsubscribe or request erasure.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or unwanted disclosure.

Nevertheless, no system is completely secure. For that reason we cannot guarantee absolute security.

11. Children's data

Our webshop and services are not intended for children. We do not knowingly collect personal data from children without the consent of a parent or legal representative.

12. External links

Our website may contain links to third party websites, such as social media or other external pages. We are not responsible for the content or the privacy policy of these external websites.

We advise you always to read the privacy policy of those websites yourself.

13. Your rights

If you live in the European Union or the European Economic Area, in many cases you have the right to:

request access to the personal data we hold about you, known as the right of access;
have incorrect personal data rectified;
have personal data erased, known as the right to erasure;
object to certain forms of processing;
have processing restricted;
request your data or have it transferred, in so far as this applies by law;
withdraw consent you have given earlier.

If you wish to exercise one of these rights, please contact us at webshop@teatales.nl.

14. Complaints

If you have a complaint about the way we handle your personal data, please feel free to contact us. We will try to reach a suitable solution together.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

15. International transfers

Because we use Shopify and other service providers, personal data may be processed outside the Netherlands or outside the European Economic Area. In such cases we ensure that this takes place in a manner that complies with the applicable privacy legislation.

16. Changes to this privacy policy

We may amend this privacy policy from time to time, for example if our working methods change or if laws and regulations require it. The most current version is always published on our website.

17. Contact

Do you have questions about this privacy policy or about the way we handle personal data? Please contact us at: